"Where exactly is my data?"
A good answer names a country and offers to put it in the contract. A poor answer says "the cloud", "Europe" or "our data centre partners". Ask for the data processing agreement before you sign, not after.
Frequently asked questions
Every question we are asked regularly, answered the way we would answer it on the phone. If yours is not here, ring 0121 233 0200 and ask — we will add it.
A full Exchange mailbox with MyExchangeServer is £8.00 + VAT per mailbox, per month. That includes 50 GB of storage, shared calendars and contacts, instant push sync to every device, anti-spam and anti-virus filtering, and self-service administration through SolidCP. There is no set-up fee, no minimum term and no minimum mailbox count. Paying annually saves 10%.
You extend it. Extra storage is £2.50 + VAT per 50 GB block, per mailbox, per month, and you can stack as many blocks as you need. If the mailbox is mostly historic mail, an in-place archive at £3.00 + VAT per 100 GB is usually the cheaper answer, because it keeps the primary mailbox small and Outlook fast while everything remains searchable.
In UK data centres, and only in UK data centres. Your mailbox databases, their replicas and their backups all sit on infrastructure we control on British soil, and that commitment is written into your contract. Support is delivered by our own engineers in Birmingham, so nobody outside the UK handles your data.
It depends on what you need. Microsoft 365 Business Standard bundles Teams, SharePoint and the desktop Office apps, and if you use all of that it is good value. If what you actually need is dependable business email with shared calendars, UK data residency, a named engineer who answers the phone, and administrative control that is not mediated by a global ticket queue, hosted Exchange is cheaper and considerably more personal. We will tell you honestly which one suits you, including when the answer is Microsoft 365, which we also resell.
SolidCP is the control panel we give every customer. It lets your own IT team create, edit and delete mailboxes, manage distribution groups and contacts, set delegate and send-as permissions, apply mailbox plans, enforce password policies, wipe a lost phone and see live storage usage, all without raising a ticket or learning Exchange PowerShell. Most hosted Exchange providers keep that behind their support desk. We do not.
No email is lost. We pre-seed your historic mail into the new mailboxes while your existing system keeps running, so the final cutover only has to move the last few hours of messages. A typical 25-mailbox organisation is migrated in a single evening, out of hours, and an engineer is on the phone from 08:00 the following morning. Migration is free with every mailbox you order.
Yes, and that is the normal case. You keep your domain, your addresses and your signatures. We add your domain as an accepted domain in your Exchange organisation, pre-stage everything, and change the MX records at cutover. You can host as many domains as you like on one organisation at no extra cost.
Exchange Server Subscription Edition, the current supported on-premises release, deployed in a Database Availability Group so every mailbox database is replicated across multiple servers with automatic failover. We keep the platform on current cumulative updates and apply security updates on a managed schedule.
Yes. We commit to 99.9% platform availability measured monthly, with service credits if we miss it. Support runs Monday to Friday, 09:00 to 17:30, with 24/7 emergency cover for platform-affecting incidents. Business Critical customers get out-of-hours response as standard.
There is no minimum term and no exit penalty. Give us 30 days notice and we will export your mailboxes to PST or assist a migration to your new provider. Your data is yours, and we will not hold it hostage to keep your business.
Yes. SolidCP is built around hosted organisations, so a group with several trading companies, or an IT provider reselling to their own clients, can run each one as a separate Exchange organisation with its own domains, address list and administrators, all billed together. Ask us about reseller pricing.
Yes, and they are free. Shared mailboxes, room mailboxes and equipment mailboxes do not count towards your licensed mailbox total, so you can set up info@, accounts@, a boardroom calendar and a pool car booking resource without paying for any of them.
Still unsure?
Not just us. Ask these of everyone on your shortlist and the answers will separate them quickly.
A good answer names a country and offers to put it in the contract. A poor answer says "the cloud", "Europe" or "our data centre partners". Ask for the data processing agreement before you sign, not after.
If the answer is no, budget for a support ticket and a wait every time somebody joins, leaves or forgets a password. Ask to see the control panel during the sales conversation.
Ask for the actual number you would ring and who answers it. Then ring it during the evaluation and time the response. This tells you more than any SLA document.
Ring us and ask it. You will speak to someone who runs the platform rather than someone reading from a product sheet, and we will tell you honestly if the answer is not what you wanted to hear.